Multi-line WhatsApp natively integrated with your Bitrix24 deals. Auto round-robin distribution. Real-time analytics with sold-value tracking. Set up in 5 minutes.
Most WhatsApp integrations turn your sales process into a copy-paste exercise. whatsbtx24 lives inside the deal you already work in — every message, file and audio is the deal.
Open the deal in Bitrix24 — the WhatsApp tab is right there with full history. No browser tabs, no second screen.
New conversations are auto-distributed across your active agents in round-robin. Manager can transfer or take over any time.
Real-time dashboard tracks sold value (per pipeline currency), response SLA breaches, and per-agent performance — exportable to PDF.
Open a deal in Bitrix24 — the WhatsApp tab is right there. Full message history, audio playback, file downloads, all in the deal context. The chat is the deal.
Every WhatsApp conversation creates a deal automatically and lands on the right pipeline stage. Move it across the funnel like any other deal — won, lost, in progress.
Connect as many WhatsApp numbers as you need. Each line maps to a CRM pipeline (Sales, Support, Reservations, ...). Conversations from each number land on the right pipeline automatically.
Sales line → Sales pipeline. Support line → Support pipeline. SPA process? Bind to it too. Define which stage new conversations land in. Everything stays in sync with Bitrix24.
Define the user pool for each line — pick specific agents or the whole department. New conversations auto-assigned in round-robin to active members. Manager can swap, transfer, or take over manually any time.
Sold value (per pipeline currency, USD/BRL/EUR), first-response SLA breaches, no-response timers, per-agent performance. Compare lines side-by-side. Export the active tab to PDF for reporting.
Same chat, same context, same auto-distribution. Your team responds from the iPhone or Android Bitrix24 app — no separate install needed. Audio recording, emoji picker, deal card, all native.
Customer messaged twice from different numbers and you have 2 deals? Merge them — keeps the survivor, marks the other as Lost in Bitrix24, moves all messages to the kept card. Choose which fields to preserve when they diverge.
From install to first chat: 5 minutes. No IT involvement, no custom integration.
Find whatsbtx24 in your Bitrix24 Marketplace. Click Install. Trial starts immediately.
Open WhatsApp on your phone → Linked devices → scan. Connection is instant.
Pick the pipeline, define the agent pool, you're done. New messages start landing in Bitrix24 immediately.
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